Refund Policy for CoreNexus AI LLC

At CoreNexus AI LLC (Entity ID: 2026-001994965), we strive to provide high-quality autonomous reconciliation and operational intelligence services. We understand that sometimes a service may not meet your specific business requirements. This policy outlines our procedures regarding refund requests.

​1. Refund Eligibility
​Subscription Services: You may request a refund for a subscription plan within 30 days of your initial purchase if you are unsatisfied with the service and have not utilized a significant portion of our technical resources.

​Consulting and Setup Fees: Fees associated with custom setup, one-time technical audits, or dedicated consultancy are generally non-refundable once the work has commenced, as these involve immediate allocation of specialized personnel and computational resources. ​

2. How to Request a Refund
To initiate a refund request, please send an email to support@corenexus.ai with the following details: ​

Your full name and company name. ​

The email address associated with your account.

​Transaction ID/Receipt number. ​

A brief explanation of why you are requesting a refund.

​3. Processing of Refunds
All refund requests are reviewed on a case-by-case basis. Upon approval, the refund will be processed to the original payment method used during the transaction. Please note that it may take 5–10 business days for the funds to reflect in your account, depending on your bank or payment provider. ​

4. Exceptions
CoreNexus AI LLC reserves the right to deny refund requests in cases of service abuse, violation of our Terms of Service, or if the request is made outside of the eligible timeframe.

​5. Contact Us
If you have any questions regarding this policy, please reach out to us: CoreNexus AI LLC
Email: support@corenexus.ai